lean office
Still, high performance manufacturers require smart offices just as they require smart production processes. They’ve learned that many of the same tools and concepts get them the same benefits with their office, administrative, and customer service processes as they’ve gotten with their manufacturing processes.
Companies have reported reducing order processing time by 30% after implementing Lean Office tools. Others have successfully cut an average of 20% of the time, effort, or costs associated with their processes. Most importantly, all of this results in improved customer satisfaction.
As you look at your own administrative processes, do you see any of the following problems? If so, Lean Office training could improve your results substantially and quickly:
- Customers calling frequently asking where their orders are or when will be ready for delivery
- Quotes and proposals take a long time to get developed. You experience low success rates on your bids
- Important invoices not getting paid in a timely way
- Poor communication and inflexibility is slowing down processes
- You are missing on-time delivery
- Order processing and billing is negatively impacting your cash flow

Target Audience:
All office and administration personnel directly involved with the Lean initiative
Programme Objectives:
The course will:
- Introduce the concept of Lean Office
- Enable participants to learn how to identify waste and waste elimination opportunities in the office and administration environment
- Enable participants to plan a practical route for the implementation of Lean in the office
Programme Outline:
- Lean Principles and how to deploy Lean Thinking in the office
- Various forms of Waste employees should learn to ‘see’ in the office to eliminate the waste
- Selection of Business Process families and Value Streams
- Organising operations to meet customer demand
- The relationship between quality and turnaround time, the Lean quality approach
- Checking at Source, Immediate Feedback and Mistake Proofing to prevent errors
- Making Business Processes flow
- Business Process Connections
- Setup Times in relation to business processes and interruptions
- Organising the Workspace for better productivity (5S)
- The use of Visual Management and why use Immediate Feedback
- Implementing Lean and organising for the Rapid Projects
- Introduction to Value Stream Mapping for the office
Let’s Start a Conversation
If you want to find out more about how Hansei Technology can save you more time and money, call Michael on 07877 556 023 or Steve on 07824 307 715 for a demonstration